Repair terms and conditions

1. Customer responsibilities before repair

Before we repair or inspect your device, please ensure that all data is properly backed up, as certain repairs may require the device to be restored to its original factory settings, which could result in data loss. Techgeeks will not be held responsible for any loss of data during the repair or diagnostic process.

To facilitate repairs, please ensure that security features such as "Find My iPhone" are disabled before submitting the device. You acknowledge that the device has been provided unlocked and accessible for diagnostic and repair purposes. Should the device be protected by a passcode, Apple ID, Google account, or any other security feature, it is the customer's responsibility to provide the necessary access credentials or remove such security features prior to repair. Techgeeks will not be held responsible for delays, inability to complete the repair, or additional charges resulting from devices that are locked, activation-locked, or account-restricted.

2. Quotes, deposits, and fees

2.1. Consultation fees

When you bring in your device, a consultation fee of N$399.00 will be charged for the inspection, regardless of whether your device is repairable.

2.2. Repair quotes

After the inspection, we will provide a repair quote. Repairs costing less than N$1,000.00 will commence automatically. For quotes of N$1,000.00 or more, your approval is required before we proceed. Please note that quotes are valid for three days.

2.3. Non-refundable deposit

If you accept our quote but choose not to leave your device with us while we order parts, a non-refundable deposit of 50% of the estimated repair cost will be required.

2.4. Payment terms

Full payment for repairs and replacement parts must be made before your device can be collected.

3. Warranty

3.1. Coverage

We use only high-quality, OEM or manufacturer-compatible parts. Our warranty covers replacement parts and workmanship for the following durations:

• 180 days on screen replacements
• 180 days on battery replacements
• 180 days on all other device parts and repairs. This excludes repairs related to liquid damage.

3.2. Warranty conditions

The warranty is void if another party repairs the device or if damage occurs after our repair, including dents, cracks, burns, scratches, liquid damage, viruses, or malware.

3.3. Non-transferable

The warranty is non-transferable and applies solely to the original owner.

4. Limitations of responsibility

4.1. Risk of damage

While we take great care in repairs, devices are delicate. Opening them may reveal existing damage or cause additional issues. You acknowledge that we are not liable for:

• Data loss: It is essential to back up your device beforehand.
• Further damage: Pre-existing damage may worsen during inspection or repair.
• Repair challenges: Bent or dented back covers may complicate repairs. We may not always be able to source replacement covers, and some repairs may not be successful.
• Parts availability: We cannot guarantee the sourcing of replacement parts.
• Repair viability: Some devices may not be repairable. We will inform you if replacement is advisable.

4.2. Repair quotes and underlying faults

Repair quotes are based on the initial visible fault or diagnosis. During the repair process, additional faults or underlying damage may only become apparent once the device has been opened or the repair has begun.

You acknowledge that:

• Additional parts: The originally quoted parts may not be the only components required to restore the device.
• Underlying faults: Additional internal faults may be discovered that were not visible during the initial inspection.
• Repair outcome: In some cases, even after replacing the quoted component, the repair may not be successful due to further underlying issues.

4.3. Manufacturer warranties

Repairing your device with us may void your manufacturer's warranty. If your warranty is still valid, we recommend utilizing manufacturer services.

4.4. IP rating

Repairs do not guarantee the original Ingress Protection (IP) rating of your device.

4.5. Original parts

Due to safety regulations, we may not return original damaged components, such as batteries or display panels.

5. Collecting your device

5.1. Collection timeline

We will notify you when your device is ready for collection. Please collect it within 90 days; otherwise, we may sell it as parts to recover costs.

5.2. Storage fees

If your device is not collected within 90 days of notification, a storage fee of N$40 per day will apply. Should the device remain uncollected for an additional 90 days, the storage fee will increase to N$50 per day. After 180 days of storage, we will consider the device abandoned and reserve the right to dispose of it.

5.3. Authorized collection

If someone else collects the device on your behalf, they must present personal identification and an email authorization from you.

5.4. Payment clearance

For EFT payments, collection is permitted only after payment has cleared in our bank account.

6. Accessories, returns, and refunds

6.1. Accessories

All accessories are sold without warranty.

6.2. Device warranty

New devices come with a 1-year manufacturer warranty, while used devices carry a 6-month warranty. This does not cover dents, cracks, burns, scratches, liquid damage, viruses, or malware.

6.3. Refund processing

Refunds may take up to 5 working days to process.

6.4. Labor fees

We reserve the right to deduct any applicable labor fees from a refund unless the refund is due to workmanship or faulty parts.